Call Management & Call Routing
Caller Identification (CLIP/CLID)
benefit from immediate caller identification for calls from your partners, customers, co-workers’ cell phones, and even family members. The more contacts stored in 2Ring PHONE SERVICES, the more calls are identified. 2Ring IPPS manages the standard Cisco's caller identification dialog, and/or it displays its own dialog that can also come with a lot of additional information about the caller (incl. a photo).
External Call Control (Cisco UCM Only)
call routing can be managed by IPPS – calls can be rejected, diverted to a different number, sent to a voice mail, etc., thanks to an unlimited number of defined rules.
by using external call control and a directory within 2Ring PHONE SERVICES, it is easy to set up a black list to handle inbound and/or outbound calls from such contacts in a certain way (give them a busy tone, reject such calls, etc.)
when a company has fewer public numbers than internal extensions, it is possible to have inbound calls redirected to the last extension that called the calling number.