DW for Genesys .. General
Genesys Engage .. Dashboards & Wallboards
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from many data sources and built using various content types. The following contact center platforms are supported out of the box - Genesys Engage – on premise, Amazon Connect, Cisco Contact Centers (Express, Enterprise, and Packaged UCCE), Cisco CallManager (HuntGroups), and it is also possible to display data from ServiceNow and Salesforce. The application is flexible enough for business users to add / change pictures, PowerPoint slides, web-content, or include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).