GA .. General
Gadgets for Cisco Finesse .. GA
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
Working in a 311 call center is like a beehive and our supervisors are often pulled in multiple directions at the same time. The 2Ring solution has given them greater visibility and therefore control over our queues and agent management. It’s also improved agent efficiency by streamlining customer contact intake.
Community Programs Director, City of Spokane
Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives.
Information Technology Manager, The Doctors Clinic
Implementing the 2Ring solution helped our call center staff to save valuable time finding the resources they needed to respond to emergencies and incidents thereby streamlining call flow. The 2Ring team was able to greatly add to the value of our existing Cisco UCCX solution.
System Network Analyst, Broward County Aviation Department
2Ring is doing a tremendous job extending Cisco Contact Center platforms, Enterprise and Express. 2Ring Gadgets for Cisco Finesse is a great way to enhance automation & improve collaboration among agents as well as enable collaboration with subject matter experts via Cisco Jabber.
Director, Product Management, Cisco
I interface with technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team.
Network Engineer, Information Technology, BUNN®