Gadgets for Cisco Finesse .. GA
Essential Power Pack
Significantly enhance experience of agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).
Learn now how to create a truly unified workspace using 2Ring Gadgets for Cisco Finesse.
GA .. General
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
Create a truly unified workspace for agents as well as for supervisors by integrating Cisco Contact Center with multiple business applications (e.g. Salesforce, SAP, MS Dynamics CRM, ServiceNow, SugarCRM, and any SQL-based data source). Don't let your agents juggle multiple application windows anymore.
Make a decision that makes economic sense. Generally speaking, this solution pays for itself in less than 12 months. Please contact us if you would like to use our ROI tool to see your savings.
Choose the deployment speed and bundle that are right for you. 2Ring Gadgets for Cisco Finesse are offered in three bundles (with no penalties for moving from standard to enhanced or premium bundle at a later date), with no base / server license, and with min order size of 10 seats.
Did you know? The first release of 2Ring Gadgets was part of the first deployment of Cisco Finesse in Europe - with Cisco Unified Contact Center Enterprise v8.5.3.
Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).
Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.
Enjoy peace of mind since 2Ring Gadgets for Cisco Finesse are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco Finesse releases -Â to make sure that our Gadgets are prepared once you are ready to upgrade your Cisco Contact Center.
Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.
Statement from 2Ring regarding Mozilla.org Add-on
Press release Jan 31, 2020 : Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns. More2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6
Press release Jan 30, 2020 : 2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). MoreIMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
Press release Jan 29, 2020 : This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. More2Ring Gadgets for Cisco Finesse v4.3
Press release Oct 03, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. More2Ring Scripts & Forms v3.2 - Release Notes
Press release Aug 19, 2019 : 2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. MoreI interface with technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team.
Network Engineer, Information Technology, BUNN®
Our 2Ring solution is providing much needed visibility for both our affected employees and management. Seeing real-time UCCX queue and agent status has contributed to more awareness around the organization’s ability to handle incoming patient calls to appointment schedulers and business office representatives.
Information Technology Manager, The Doctors Clinic
Implementing the 2Ring solution helped our call center staff to save valuable time finding the resources they needed to respond to emergencies and incidents thereby streamlining call flow. The 2Ring team was able to greatly add to the value of our existing Cisco UCCX solution.
System Network Analyst, Broward County Aviation Department
2Ring is doing a tremendous job extending Cisco Contact Center platforms, Enterprise and Express. 2Ring Gadgets for Cisco Finesse is a great way to enhance automation & improve collaboration among agents as well as enable collaboration with subject matter experts via Cisco Jabber.
Director, Product Management, Cisco