Gadgets for Cisco Finesse .. GA
Essential Power Pack
Significantly enhance experience of agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).
Learn now how to create a truly unified workspace using 2Ring Gadgets for Cisco Finesse.
GA .. General
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
Create a truly unified workspace for agents as well as for supervisors by integrating Cisco Contact Center with multiple business applications (e.g. Salesforce, SAP, MS Dynamics CRM, ServiceNow, SugarCRM, and any SQL-based data source). Don't let your agents juggle multiple application windows anymore.
Make a decision that makes economic sense. Generally speaking, this solution pays for itself in less than 12 months. Please contact us if you would like to use our ROI tool to see your savings.
Choose the deployment speed and bundle that are right for you. 2Ring Gadgets for Cisco Finesse are offered in three bundles (with no penalties for moving from standard to enhanced or premium bundle at a later date), with no base / server license, and with min order size of 10 seats.
Did you know? The first release of 2Ring Gadgets was part of the first deployment of Cisco Finesse in Europe - with Cisco Unified Contact Center Enterprise v8.5.3.
Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).
Use a solution built around Cisco Finesse API, the present and future for all Cisco Contact Center platforms. 2Ring always develops on top of Cisco's platforms with the goal to enhance (and not to replace) what Cisco provides to its customers out of the box.
Enjoy peace of mind since 2Ring Gadgets for Cisco Finesse are Cisco Compatible - Cisco UCCX / UCCE 11.x and 12.x and 2Ring is always there to test our solutions with upcoming Cisco Finesse releases - to make sure that our Gadgets are prepared once you are ready to upgrade your Cisco Contact Center.
Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.
2Ring Scripts & Forms v3.2 - Release Notes
Press release Aug 19, 2019 : 2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. MoreRecap of all 2Ring Engineering Deathmatch Episodes
Press release Aug 05, 2019 : Recap of all the 2Ring Engineering Deathmatch videos. MoreEnd-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
Press release Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. More2Ring Achieves Multiple Cisco Compatibility Certifications
Press release May 31, 2019 : 2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. More2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Press release Feb 08, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. MoreThe flexible web 2.0 nature of the desktop has helped us cut back on the costs associated with maintenance and configuration. Finesse also enables faster implementation of custom applications and ease of administration, but most of all, Cisco Finesse allows us to put all the applications and information that our customer service representatives need in a single, easy to navigate, web-based application — enabling them to quickly and efficiently provide high quality service.
Head of Contact Center, ZUNO Bank
2Ring is doing a tremendous job extending Cisco Contact Center platforms, Enterprise and Express. 2Ring Gadgets for Cisco Finesse is a great way to enhance automation & improve collaboration among agents as well as enable collaboration with subject matter experts via Cisco Jabber.
Director, Product Management, Cisco
Implementing the 2Ring solution helped our call center staff to save valuable time finding the resources they needed to respond to emergencies and incidents thereby streamlining call flow. The 2Ring team was able to greatly add to the value of our existing Cisco UCCX solution.
System Network Analyst, Broward County Aviation Department
Not only did Cisco Finesse and 2Ring Gadgets for Cisco Finesse meet the requirements set by our contact center team, but with a bit of custom development, 2Ring was able to leverage the platform and its existing 2Ring TEAM Gadget to deliver a basic attendant console service. The solution has a very small footprint, and there are no local components, making maintenance and support seamless and almost non-existent.
Network Engineer III, Keurig Green Mountain, Inc.
Our company went to a Cisco call center application a few years ago. We really liked the stability and longevity of their products. One thing that was always lacking was visibility of other team members, i.e. what were they doing, whether it be on a call or away from their phones. We were then told to check 2Ring. We have been using the Gadgets and Wallboards for about a year now and couldn’t be happier with them! The wallboards let us know how many people we have available to take calls and how many calls are there to be answered at any given time. When we have had questions, their support team is easy to get a hold of. We highly recommend their product and service!
Accounts receivable/IT, Baker Bearing Company
The implementation team at 2Ring did a great job of tracking the project through completion. They were both patient and persistent, not willing to let details slip through the cracks. It was clear the implementation team knows the product very well.
Supervisor - IT Support Systems, BUNN®