GA .. Features

Reskilling

Reskilling

Allow supervisors to create a set of queues (queue sets) that can then be...

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Toast Alerts

Alerts / Notifications (Toast Alerts)

Decide what info and on what event to display and to whom. Toast Alerts ca...

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Team Gadget

Team Gadget

This is the collaboration cockpit for agents and supervisors. It fully rep...

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Ticker Gadget - Marquee

Marquee / Message Ticker

Enhance Cisco Finesse with a message ticker / a marquee with a message his...

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Ticker Gadget - Time in State

State and Time in State + Alerts

Define thresholds and colors to use for every state. The agent state infor...

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Orchestrator

Orchestrator - 2Ring Workflow

Automate both simple and advanced tasks. This advanced workflow engine for...

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Current Call for Supervisors

Current Call Detail for Supervisors

Know everything you want to know. Besides seeing that Agent is “Talking” a...

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Call Trace for Agents

Call Context

Have agents make fewer mistakes due to easily available information displa...

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Agent State History

Agent State History

Agent State History (default is set to 45 days but can be extended) – Chro...

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Agent Call History

Agent Call History

Agent Call History (default is set to 45 days but can be extended) – this...

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Real-Time Data Views

Team & Queue Based Real-time Views

Pick a team or queue in 2Ring Team Gadget, and check out their performance...

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WrapUp Codes

Wrap-Up Codes

Improve the experience when it comes to wrap-up code selection. 2Ring Dial...

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CallVariable Editor

CallVar / Call Variable Editor

Use CallVariable fields to add more color to call information - let agents...

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Caller Identification / Screen-Pops

Caller Identification / Screen-Pops

Identify Callers and deliver screen-pops using data stored in 3rd party co...

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Address Books

Address Books - Unlimited Contacts

Provide agents with access unlimited number of contacts. Once a connection...

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Smart Buttons

Create buttons that do what you need. Have these buttons available inside...

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Dialog Gadget

  •  Full call control
  • CallVariable editor
  • CallTrac...

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