DW for Five9 .. General
Five9 .. Dashboards & Wallboards
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from multiple data sources and built using various content types. The following contact center platforms are supported out of the box – Five9, Genesys Cloud, Genesys Engage (on premise), Amazon Connect (AWS), Cisco Contact Centers (Webex Contact Center - WXCC, Express - UCCX, Enterprise - UCCE, Packaged UCCE), Cisco CallManager (CUCM) & Cisco Unity, and it is also possible to display data from ServiceNow (SNOW) and Salesforce. The application is flexible enough for business users to add / change pictures, PowerPoint slides, web-content, or include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and breakrooms, but it also means the individual devices (PCs, tablets, cell-phones – mobile devices) of agents, supervisors, or even of managers who are not part of the contact center. Whatever the device, end-users only need a web-browser (Chrome, Edge, or Firefox) to access and view any of the existing layouts – views.
Have a look at our list of Benefits and also at the rich list of features. If you would rather us to give you a tour, request a live demo here.