Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.

Create and Adjust Key Performance Indicators (KPIs) / Metrics

Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..

Create and adjust Grids

Display a filtered and sorted list of agents or queues with auto-paging option.

Create and adjust Message Tickers / Marquees

Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).

Create and Adjust Layouts

Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.

Create and Adjust Content Sequences & Layout Sequences

Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.

Register External Content

Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).

Setup Email Alerts

Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)

DW .. Features

Data from Many Data Sources

Data from Many Data Sources

2Ring Dashboards & Wallboards provides connectors for multiple standar...

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Wide Content Support

Wide Content Support

All the connectors mentioned under "Data from Many Data Sources" make your...

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No Limits

No Limits

There is no limit on the number of KPI’s displayed - on the number of obje...

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Create and Adjust on the Fly

Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is availa...

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Touch Screen Friendly

Touch Screen Friendly

2Ring Dashboards & Wallboards was made to provide real-time statistics...

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Notifications and Alerts

Notifications and Alerts

Notifications available with Color Changes, Blinking, E-Mail and Audible A...

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Merging Metrics

Merging and Summing Metrics

With 2Ring Dashboards & Wallboards, it is possible to for example crea...

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Bookmarkable Layouts - Permalinks

Bookmarkable Layouts - Permalinks

If you use a certain layout often, bookmark it for a window or full-screen...

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Sequences

Sequences

Sequence means that the entire screen or a portion of the screen can autom...

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Tenants

Tenants - Business Units

Create tenants (business unit silos) within the system so tenants would no...

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IFTTT

Use 2Ring Data for IFTTT actions

2Ring Dashboards & Wallboards provides audible, and visual alerts, but...

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Embed Layouts

Embed Layouts to Other Apps

2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...

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Rich Browser Support

Rich Browser Support

 Microsoft Edge, IE11, and the latest versions of Chrome, Firefox and Safa...

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MS Azure AD

Azure AD Authentication Support

There is the option to authenticate users using Azure AD (cloud) credentia...

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