Oct 20, 2016
The 5.3.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in CUCM Connector v5.3.1
- New Grids
- Extension Statistics
- Parked Calls
- New KPIs
- Extensions – Idle
- Extensions – Unavailable
- Extensions – Busy
- Calls - Offered for Ext
- Calls - Handled for Ext
- Calls - Abandoned for Ext
- Calls - Abandon Rate for Ext
- Calls - Avg Ring Time for Ext
- Calls - Avg Talk Time for Ext
- Calls - Max Ring Time for Ext
- Calls - Max Talk Time for Ext
- Calls - Dialed for Ext
- Calls - Aswered for Ext
- Calls - No Answer for Ext
- Calls - Avg Outbound Talk Time for Ext
- Calls - Max Outbound Talk Time for Ext
- Calls - Parked Now
- Calls - Parked Today
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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