UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards

The 5.3.2 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

New Features in (Packaged) UCCE Connector v5.3.2

  • New KPIs
    • Emails - Average Handle Time
    • Emails - Average Queue Time for Skill Groups
    • Calls - Longest Wait Time Today for Skill Groups
    • Calls - Longest Wait Time Today for Precision Queues
    • Calls - Total Offered for Skill Groups
    • Calls - Total Offered for Precision Queues
    • Calls - Answered for Precision Queues
    • Calls - Answered for Skill Groups
    • Calls - Answered for Call Types
    • Calls - Average Speed of Answer for Precision Queues
    • Calls - Average Speed of Answer for Skill Groups
    • Calls - Average Speed of Answer for Call Types
    • Calls - Manual Dialed Outbound Calls for Precision Queues
    • Calls - Manual Dialed Outbound Calls for Skill Groups
    • Calls - Handled for Teams
    • Calls - Handled Rate for Teams
    • Calls - Offered for Teams
    • Calls - Manual Dialed Outbound Calls for Teams
    • Calls - Average Speed of Answer for Teams
    • Calls - Answered for Teams
  • New Grids
    • Agents - Emails
    • Skill Groups - Emails
  • New Columns in Agent States Grid
    • Extension
    • Manual Outbound Calls
    • Calls Answered
  • New Columns in Precision Queue Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Skill Groups Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Call Types Grid
    • Calls Answered
    • Average Speed of Answer

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


ServiceNow Connector for 2Ring Dashboards & Wallboards

2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users
More

2Ring/Nettle is paving the way to the Conversational AI revolution

Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
More

2Ring Integrates kuando Busylights with Cisco Contact Centers

2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
More

Amazon Connect Connector for 2Ring Dashboards & Wallboards

2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users.
More

The Importance of Real-Time Reporting in Contact Centers

To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look.
More