UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards
Jul 11, 2016
The 5.3.1 release of our UCCX connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in UCCX Connector v5.3.1
- New KPIs
- Calls - In Priority Queue
- Calls - Dequeued In SL
- Calls - Handled By Another CSQ In SL
- Calls - Handled In SL
- Calls - Average Speed of Answer
- Agents - Manual Outbound Calls Average Total Time
- Agents - Occupancy
- Agents - Utilization
- New Columns in Agent States Grid
- Agent Skills
- Talking with Number (Experimental Feature) - when agent is in the Talking state, this column shows the number of the other party.
- New Columns in CSQs Statistics Grid
- Dequeued in SL
- Handled by Another CSQ in SL
- Average Speed of Answer
- New Grids
- Calls in Priority (Experimental Feature) - number of calls waiting in queue with specified priority
- Current Calls (Experimental Feature) - listing calls in specified queue - the available columns also include - calling number, called number, call state, call variables, ...
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.
Stay in Touch
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users.
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look.