The 5.3.1 release of our UCCX connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector increases the number of KPIs / metrics and it also introduces some new experimental features. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

New Features in UCCX Connector v5.3.1

  • New KPIs
    • Calls - In Priority Queue
    • Calls - Dequeued In SL
    • Calls - Handled By Another CSQ In SL
    • Calls - Handled In SL
    • Calls - Average Speed of Answer
    • Agents - Manual Outbound Calls Average Total Time
    • Agents - Occupancy
    • Agents - Utilization      
  • New Columns in Agent States Grid
    • Agent Skills
    • Occupancy
    • Utilization
    • Talking with Number (Experimental Feature) - when agent is in the Talking state, this column shows the number of the other party.
  • New Columns in CSQs Statistics Grid
    • Dequeued in SL
    • Handled by Another CSQ in SL
    • Average Speed of Answer
  • New Grids
    • Calls in Priority (Experimental Feature) - number of calls waiting in queue with specified priority
    • Current Calls (Experimental Feature) - listing calls in specified queue - the available columns also include - calling number, called number, call state, call variables, ...

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

Stay in Touch

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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