2Ring GADGETS for Cisco Finesse version 2.5 is available as of today - schedule a live demo over Cisco WebEx.

New Features

  • 2Ring infoPANEL Gadget v2.5
    • The Caller Identification section of 2Ring infoPANEL Gadget offers a search box for manual lookups

 

    • Custom actions in the Caller Identification section can now be configured to auto-collapse the section or Dialog Panel as a reaction to other contact center event/action
  • 2Ring TEAM Gadget v2.5
    • Presence server user identity can now be read from a preconfigured attribute in Active Directory
    • PS Integration Configuration has an updated help text section
    • It is possible to perform an automated lookup in PS data with any of the available search fields and the first item is automatically selected in the search results

Bug Fixes

  • Fixed a UI glitch in the Presence Server settings of TEAM Gadget in Chrome

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.