Mar 25, 2015
Bratislava, Slovakia / Sacramento, California – March, 25, 2015 – 2Ring announced that its 2Ring CALL ACCOUNTING v4.3 has achieved Cisco compatibility certification with Cisco Unified Communications Manager v10.5. The Internet of Everything (IoE) continues to bring together people, processes, data, and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, 2Ring is able to quickly create and deploy solutions to enhance the capabilities, performance, and management of the network to capture value in the IoE.
2Ring CALL ACCOUNTING (CA) is a robust call logging and billing solution that processes call detail records (CDR) generated by a call control system such as Cisco Unified Communications Manager (CUCM). This default data can also be enriched with detailed information obtained directly from voice gateways to deliver very detailed and precise statistics, phone call summaries, and other call information.
Whether an organization’s goal is to split call charges among branches or departments (cost centers), improve the customer experience, or simply analyze employee performance, 2Ring CALL ACCOUNTING (CA) makes all the necessary data available for review via a set of 23 fully web-based reports. Users can also have the data delivered to their inboxes on a regular basis.
“2Ring CALL ACCOUNTING (CA) is a solution that comes with a user-interface that doesn’t require user-trainings and with reports that are very easy to comprehend even without going through the product documentation.”
Jan Řežab, Senior Network Administrator at ELTODO EG, a.s.
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, 2Ring has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24-hour, 7-day-a-week customer support.
For more information on 2Ring, go to: https://marketplace.cisco.com/catalog/companies/2-ring-spol-s-r-o
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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2Ring Call Accounting v5.0 - CUCM Hunt Groups Reports.