2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3
What’s new in 2Ring GADGETS for Cisco Finesse v1.6?
- MS AD (Active Directory) search is much much faster now
- Enhanced dialing rules (more control over the transformation of a telephone number before dialing)
- Bug Fixes - memory leaks fixed
What’s new in 2Ring COMPACT AGENT v1.3?
- Added localization support - it is possible to add more localization files
- Currently shipping with English, Canadian French, German, and Russian localization
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Related Press Releases
Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE).
IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome.
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, ..